Refund and Returns Policy

At Maa Kamakhya Gems, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please read our Refund & Return Policy for guidance on returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

1.1 Returns or exchanges are accepted within [Insert Days] days from the date of delivery. 1.2 The item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase. 1.3 Custom-made, personalized, or engraved products are non-returnable and non-refundable. 1.4 Items purchased during clearance sales or promotional discounts are not eligible for returns or exchanges.

2. Return Process

2.1 To initiate a return, contact us at mkgemsgroup@gmail.com with your order details and reason for return. 2.2 Once your return request is approved, we will provide instructions on how to send the item back. 2.3 Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).

3. Refund Process

3.1 After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. 3.2 If approved, refunds will be processed within [Insert Days] business days and credited to the original payment method. 3.3 Shipping charges are non-refundable unless the return is due to a mistake on our part.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective product, contact us at mkgemsgroup@gmail.com within 48 hours of delivery with images of the item and packaging. 4.2 We will assess the issue and offer a replacement, exchange, or refund as applicable.

5. Cancellations

5.1 Orders can be canceled before they are shipped. Once dispatched, cancellation is not possible. 5.2 Refunds for canceled orders will be processed within [Insert Days] business days.

6. Non-Returnable Items

6.1 The following items cannot be returned or refunded:

• Custom-made or personalized items.
• Items purchased on final sale or during special promotions.
• Items that show signs of wear, use, or damage not caused by us.

7. Contact Us

For any refund or return inquiries, please reach out to us at:
Email: mkgemsgroup@gmail.com
Website: https://maakamakhyagems.com/

By making a purchase from our Website, you acknowledge and agree to our Refund & Return Policy.