Shipping Policy

Thank you for shopping with Maa Kamakhya Gems. We are committed to delivering your orders promptly and securely. Please read our Shipping Policy carefully to understand our shipping procedures and timelines.

1. Processing Time

1.1 Orders are processed within [insert time frame] business days (excluding weekends and public holidays). 1.2 Custom-made or special orders may take additional processing time. You will be notified of any delays. 1.3 Once processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Time

2.1 We offer reliable shipping through trusted courier partners. 2.2 Estimated delivery time varies based on location:

Domestic Orders (India): [Insert estimated time] business days.
International Orders: [Insert estimated time] business days (subject to customs clearance). 2.3 Delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, customs delays, or courier service disruptions.

3. Shipping Charges

3.1 Shipping charges are calculated at checkout based on the delivery location and order value. 3.2 We may offer free shipping on eligible orders. Promotional free shipping offers, if applicable, will be displayed on the Website.

4. International Shipping & Customs

4.1 We ship internationally, subject to availability of courier services in your country. 4.2 Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer. We recommend checking your country’s import policies before placing an order. 4.3 If an international order is returned due to customs clearance issues, shipping charges are non-refundable.

5. Order Tracking

5.1 Once your order has been shipped, you will receive an email with the tracking number and tracking link. 5.2 You can track your shipment on our Website or through the courier partner’s website.

6. Undelivered or Lost Packages

6.1 If your package is marked as delivered but not received, please check with neighbors or contact the courier service. 6.2 If your package is lost in transit, contact us at mkgemsgroup@gmail.com, and we will assist you in resolving the issue.

7. Damaged or Incorrect Orders

7.1 If you receive a damaged or incorrect order, contact us at mkgemsgroup@gmail.com within 48 hours of delivery with images of the product and packaging. 7.2 We will assess the issue and offer a replacement or refund as applicable.

8. Changes & Cancellations

8.1 Orders cannot be modified after they have been shipped. 8.2 If you wish to cancel your order before shipping, please contact us as soon as possible. Cancellation requests after dispatch are not possible.

9. Contact Us

For any shipping-related inquiries, please contact us at:
Email: mkgemsgroup@gmail.com
Website: https://maakamakhyagems.com/

By placing an order on our Website, you agree to our Shipping Policy.